SMS Terms & Conditions (U.S.)

Last Updated: February 25, 2026

1. Program Description

When you voluntarily provide your mobile number in a direct-message thread with a brand on Instagram, or submit your information via a form on https://moshi.ai or related pages, Moshi Labs, Inc. ("Moshi") may initiate or continue that conversation via automated SMS/MMS or iMessage. Messages may be generated by artificial intelligence and may include order updates, product launches, abandoned-cart reminders, or exclusive offers. Message frequency varies; Msg & Data Rates May Apply.

2. Consent & Eligibility

• By sending a message directly to the Moshi number from the DM (which includes opt-in language), or by submitting a form on https://moshi.ai that includes consent language, you provide Prior Express Written Consent for automated promotional messages under the TCPA. Messages may be delivered via SMS, MMS, or iMessage and may be generated by artificial intelligence.
• Participation is limited to U.S. residents 18 + (or with parental consent).
• Consent is not a condition of purchase.

3. Opt-Out & Help

• Text STOP, STOPALL, or UNSUBSCRIBE to cancel. One confirmation text is sent; no further messages unless you text START or consent again.
• Text HELP for help, or email support@support.moshi.ai. (Email support only; no voice line.)
• Opt-out commands are processed within 30 seconds and propagate to suppression lists in < 5 minutes ( Moshi ToS § 13.8).

4. Costs

Your carrier's message or data charges may apply.

5. Carrier & Delivery Disclaimers

All U.S. carriers, including AT&T, Verizon, T-Mobile, U.S. Cellular and regional providers, are not liable for delayed or undelivered messages.

6. Privacy & Data Use

Information collection and use are governed by our Privacy Policy.

7. Support & Contact

Email us at support@support.moshi.ai for customer service, program support, or to report delivery issues.

8. Arbitration & Dispute Resolution

Any dispute relating to the SMS program is subject to the arbitration and class-action waiver in the Moshi Terms of Service § 18.

9. Program Changes & Termination

Moshi may modify or discontinue the SMS program at any time.

10. Prohibited Content & Compliance

The program prohibits illegal content, spam, phishing, and abusive language. Violators will be removed.